Finding a billing error is only the first step; getting it fixed requires a formal, written dispute that forces the billing department to review the specific coding rules. Never rely solely on a phone call to dispute a charge, as verbal complaints rarely trigger the formal review queue and often leave no paper trail. A … Read more
A patient came to my desk having already paid $8,600 toward a $34,000 post-surgical hospital bill she assumed was mathematically correct. By reviewing her itemized statement, we found a No Surprises Act violation, duplicate charges, upcoded surgical fees, and a stalled charity care application. Her actual legitimate balance was $0, and the hospital owed her … Read more
A 2024 JAMA Health Forum study reveals that 74% of patients who disputed a medical billing error had the mistake corrected. Despite this high success rate, 38.5% of patients with a problematic bill never contacted the billing office at all. Of those who stayed silent, 86% assumed calling would not make a difference. From inside … Read more