An overcharge is rarely a random high number; it is usually a specific, disputable data entry or coding error. The five most common errors are duplicate charges, upcoding, unbundling, billing for services not rendered, and patient information mix-ups. You cannot spot these mistakes on a summary statement. You must request a fully itemized bill and … Read more
Once your account leaves the hospital, you are no longer dealing with a healthcare provider – you are dealing with a business focused entirely on financial recovery. There are three distinct types of collectors (assigned agencies, primary buyers, and downstream buyers), and knowing which one is calling you dictates exactly how much leverage you have. … Read more
Debt collectors frequently use high-pressure tactics, like calling at unexpected hours, to create a false sense of emergency and force immediate payments. Under federal law, phone calls from collectors before 8:00 a.m. or after 9:00 p.m. in your local time zone are illegal and can be documented as violations. Fear costs patients money. By requesting … Read more
Hospital billing departments are structurally designed to collect revenue, not to navigate patients toward financial relief programs. Millions of dollars in medical debt could be erased every year through existing charity care programs, but patients rarely receive this help because they do not know to ask. The rules governing hospital billing and collections are public, … Read more
A patient came to my desk having already paid $8,600 toward a $34,000 post-surgical hospital bill she assumed was mathematically correct. By reviewing her itemized statement, we found a No Surprises Act violation, duplicate charges, upcoded surgical fees, and a stalled charity care application. Her actual legitimate balance was $0, and the hospital owed her … Read more
More than half of adults with health care debt report receiving a medical bill that contained an error, but most struggle to get these mistakes corrected. A major survey found that 51 percent of patients who received an erroneous bill either could not successfully fix it or simply did not try at all. Alarmingly, 32 … Read more
State-level medical debt relief programs in places like North Carolina and Illinois are currently erasing billions of dollars in patient debt without requiring an application. These initiatives operate on a “passive forgiveness” model, meaning state governments purchase portfolios of hospital debt for pennies on the dollar and simply mail patients a letter stating their balance … Read more
Approximately 100 million adults in the United States currently hold some form of medical debt, totaling an estimated $220 billion. Having health insurance does not guarantee protection. Data shows 61% of insured adults under age 65 have experienced owing money due to medical bills in the past five years. The burden falls heavily on specific … Read more
A 2024 JAMA Health Forum study reveals that 74% of patients who disputed a medical billing error had the mistake corrected. Despite this high success rate, 38.5% of patients with a problematic bill never contacted the billing office at all. Of those who stayed silent, 86% assumed calling would not make a difference. From inside … Read more
Nonprofit hospitals fail to provide at least $14 billion in financial assistance annually to patients who legally qualify for it. A 2024 study found that 71 percent of eligible patients never receive this debt relief, primarily because nobody tells them the program exists. From inside the billing department, the system is designed to collect revenue … Read more